Tell Me Everything
Let’s cut to it: the freight world is moving fast, and if your team doesn’t have a dialed-in SOP (Standard Operating Procedure), you’re gonna feel it. Hard. Whether you're in Carrier Sales, Accounting, Operations, or Compliance, a solid SOP isn’t optional—it’s the playbook that keeps the wheels turning and the fraudsters out. If everyone’s winging it, you’re not scalable—you’re exposed. A strong SOP doesn’t slow you down; it lets you move faster with fewer mistakes and more accountability. Get every department aligned, write it down, and own your process.
Exciting News! The Tell Me Everything Podcast has officially joined the Fr8 Talk Network! Catch me live at the Broker Carrier Summit in Orlando, FL this October — and you might just land a spot as a guest on the show! Now back to Fraud Girl fights Cyber Crime! The Real Connection Between Cybersecurity and Cargo Crime. Let’s be honest, most of us in logistics didn’t sign up to become cybersecurity experts. But here we are. The freight world is changing fast, and unfortunately, so are the threats. Whether it’s phishing emails, spoofed calls to drivers, or full-blown ransomware attacks, cybersecurity has officially moved from the back office to the front lines of our industry. I recently had the chance to sit down with Ben Wilkens from NMFTA Cybersecurity(National Motor Freight Traffic Association) to talk about the overlap between cybersecurity and cargo crime. Ben’s got a unique background, he started in trucking (everything from driver to dispatch) and eventually moved into IT and cybersecurity. So, he knows what it’s like on the ground and how to talk about this stuff without sounding like an IT textbook. The Cyber-Freight Connection: More Real Than You Think. NMFTA has been deep in the cybersecurity space for over a decade, but what they’re doing lately is especially relevant. Their new Cargo Crime Reduction Framework is all about connecting the dots between typical IT security practices and real-life freight theft and fraud. The short version: If you implement basic cybersecurity controls, you’re also reducing your risk for fraud and cargo theft. Ben pointed out something that really stuck with me: a lot of what we think of as “fraud” or “cargo theft” starts with social engineering. Someone convincing a person inside your org to bypass a process, give up a login, or click a sketchy link. Once that happens, they’re in. If you do nothing else, Please For The Love of GOD Do THIS..
Cargo theft has always been a challenge in logistics, but a new form of strategic theft deception is emerging as one of the most difficult to detect: cluster theft. Unlike smash-and-grab crimes or one-time fraudulent pickups, cluster theft relies on patience, precision, and disguise. Criminals don’t steal everything at once. Instead, they take small amounts across many shipments, shaving pallets here and altering paperwork there, until the cumulative losses reach millions. By then, the trail is often cold, and the carrier responsible may no longer even exist on paper. The alarming part? These carriers often appear flawless: clean safety records, strong communication, on-time deliveries, and even a willingness to run dedicated lanes. That appearance of reliability is exactly what makes cluster theft so effective. How Cluster Theft Works
BOL Manipulation & Fraud Prevention Checklist (SOP Quick Reference) - Brought to you by HaulPay Purpose: Ensure all Bills of Lading (BOLs) are verified and fraud risks are mitigated before payment/funding. ✅ Reminder: Treat every document as suspicious until verified. Human review + SOP discipline = strongest fraud defense.
Insurance is supposed to protect you… until it doesn’t.This month on Fraud Girl Fridays, we hit two sides of the same messy coin — the legal and the insurance angles that determine whether your company actually gets paid when things go wrong. What happens when that piece of paper is fake, the coverage is void, or the claim is denied on a technicality? Two recent Fraud Girl Fridays guests say that’s happening more often than anyone wants to admit and that the only real defense is better contracts, stronger policies, and a healthy dose of skepticism.